Helen went on to say that it is also important to set expectations on how much time is needed of these end user resources – from providing input into the design, to reviewing the UI while it’s in progress. That could also include user acceptance testing, and, after go-live, evangelizing and training other end users. The most successful projects with the greatest user adoption, which drive the greatest ROI, are those where the end user community was always front and center in the project.
One last point to mention is, ideally, the employees assigned to the project are highly respected and seen as role models to others in the end user community. This could mean pulling some of your best and brightest end users away from some of their daily responsibilities. Why? Because their involvement in the project and “ownership” of the final solution will ensure you get fast buy-in and adoption by all users. It will be well worth it!
To learn more on how Qlik Consulting can help you set up effective project governance, please visit qlik.com/consulting.