Learning: The “Productive” User
In the Learning stage, users obtain an understanding of the software’s fundamental attributes, such as what it does, its value, how to use it and how it integrates with existing work processes. Users can benefit from training resources like free Qlik Continuous Classroom modules to help them quickly learn key capabilities. They can also benefit from industry-specific webinars to learn about how other companies in the same industry are using the software. Presales workshops will also help explain how to integrate the software into their daily work lives.
Trial: The Still “Productive” User
During the Trial stage, users experiment with the software on current projects to experience how data can be accessed and represented visually within the Qlik environment, and how that fits with current modes of working. This gives them real-time understanding of the benefits as well as experience with the software. Users will need support as they transition from learning to trial. This is the most critical stage of a user’s adoption where users will encounter most of their hurdles. They will benefit from formal training offerings as well as performance support tools.
Application: The “Advocate” User
In the Application stage, users apply the software regularly and gain greater familiarity with it, specifically as it relates to fundamental tasks. This stage finally sees all of this effort coming together, and as the pieces fit into place - and functional applications are created – the user effort decreases. This is where more informal learning and performance support tools come into play.
Adoption: Finally, the “Hero”!
Finally, during the Adoption stage, users can incorporate the software as an indispensable tool. This is where users and companies see the payoff and return on investment. The level of effort has returned to the late stage of the Awareness stage, because consumers are performing their analyses on configured applications. It plateaus a little higher than the Awareness level due to maintenance of these documents, the server, enhancement requests for their analysis applications.
Want to go from zero to hero with Qlik? Get started now by checking out the FREE learning modules in Qlik Continuous Classroom!