What I am also seeing is a trend from retailers to get data and analytics into the hands of store employees. This allows store employees to adapt quickly and efficiently to deliver an excellent operational service through certain types of analysis such as product sales, markdowns, and inventory management that ultimately are still about focusing on delivering a customer experience.
This is why in my previous blogs I have written; I continue to talk about why are the most important front-line employees still being ignored? Further, I’ve discussed how it is possible today to provide digital data-driven insight and analysis through mobile technology, an example of this is the retail Qlik Sense Chat Bot. Qlik has done this by creating an analytical assistant - that turns data visualization into conversational analytics. Bots can be used by store employees, anywhere, on any device and at any time.
As stated by Rupal Karia in the Fujitsu report, the warning is loud and clear for retailers, they must be visionary or face being the next generation of stores pushed out of the high street for good. I for one don’t want to see that happening.
Check out the report here:http://www.fujitsu.com/uk/solutions/industry/retail/forgotten-shop-floor/index.html