Q: We often talk about clinical variation in healthcare and how analytics are helping to identify and remove unnecessary variations in care – have you got any real world examples of this in action from the Australian health system?
A: There are a number of great examples here…all proving the value of Qlik’s ability to merge disparate data sources to uncover new insight. One facility developed an agile app which combined information from the incident database, rostering data & the patient administration system to better manage the number of patient fall incidents across its wards.
As we know, adverse events like falls increase the cost of stay as well as decrease the satisfaction levels for the patient themselves. It's critical from a number of aspects. This gave the organization the ability to analyze these incidents by age group & time of day which facilitated direct strategies at wards with higher number of incidents. Staff were able to learn how to manage these while making changes to rosters and shift the start/finish times to ensure patient needs were always met. Within months of deploying the application, the organization achieved 40% reduction in fall incidents. This app has now been shared with others in Australia and even extended to provide insight into other incidents (medication and pressure ulcers) achieving similar results.
There are other examples of Qlik apps in improving Length of Stay, Readmission Rates, access to surgery and waitlist management, medication management, emergency department care, ambulance triage…the list goes on. I’ll be happy to talk through these in more detail at the Qlik Booth #1035 at HIMSS so please come and visit for a chat!
Q: I’m delighted you will be joining us for the HIMSS main event in Orlando next February – what do you hope to get out of the event and will you be sharing these great success stories in person for attendees?
A: I am really looking forward to the trip in 2017. There are a huge number of health organizations across APAC who are extremely keen to establish relationships with similar organizations to further transform their performance improvement capabilities. This includes benchmarking, to collaboration, and even including clinical research. Qlik’s renowned security and governance platform as well as our cloud offering has been easier so I’ll be on the lookout for other international organizations willing to participate. Apart from that, I’m really looking forward to the wide array of new innovations on display at HIMSS. We know that population health is a trend on every country’s health radar so there’s sure to be a number of great new technologies and processes that can assist in stemming the burden.
Keeping quiet isn’t really in the DNA of being an ‘Aussie’ so I’ll definitely be sharing some of the phenomenal success we’ve seen with Qlik across APAC Health. I’ll be by the Qlik Booth #1035 each day so feel free to come introduce yourself for a casual chat where we can share some experiences on performance improvement, business intelligence, collaborations or even just about Australia in general!